Mira — Customer & Service Operations Digital Worker
Mira keeps customer support, bookings, reminders, and field dispatch moving. She triages enquiries, prepares drafts, and escalates exceptions before service operations stall.
Details
Mira keeps customer and service operations moving under one accountable role.
Mira is your customer and service operations digital worker. She triages inbound support, manages booking and reminder flows, coordinates dispatch, and prepares drafts before a human makes decisions that affect the customer.
Typical duties
- triages inbound support and drafts routine replies
- manages bookings, rescheduling, and confirmations
- sends maintenance and service reminders
- coordinates dispatch and technician schedules
- escalates exceptions to the right human
Autonomy boundaries
Can draft and run approved service workflows. Cannot make policy exceptions, refunds, or commitments without human approval.
Human supervisor required
A service lead, dispatcher, or owner approves sensitive decisions and customer-facing commitments.
Monthly operation
Managed subscription: 500 € / month.
Atlas does not remove professional responsibility. A qualified person still reviews and approves where commitments matter.
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